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An identification card facilitates access to municipal services for migrants with precarious status (MPS) in Montreal. The purpose of this study was to explore from MPS’ perspective the utility of the identity (ID) card and its influence on social inclusion for MPS.

A sequential explanatory mixed methods design was used. First, a descriptive phone survey was administered (n = 119). Associations between ID card use and levels of social inclusion were assessed using ordinal logistic regression. Second, semi-structured interviews (n = 12) were done with purposely selected participants. Results were mixed using a statistics-by-theme approach.

Results showed that ID card users compared to nonusers reported higher levels of participation in society and more control/independence in daily life. No statistical associations were found between card use and sense of belonging nor sense of safety. Interviews highlighted that the ID card enabled participation in socio-recreational activities and perceived empowerment. A heightened sense of belonging was also found. Interview participants expressed fear of police despite owning the ID card.

Overall, although the municipal ID card promoted social inclusion for MPS, there is a need to render the ID card official to fully achieve this goal. Findings can inform the creation of public policies that foster inclusion and health of MPS in cities around the world.

Evaluation from MPS’ perspectives of the first ID card program of its kind in Canada.

Despite the global nature of the UN Global Compact (UNGC), a platform for the development, implementation and disclosure of responsible and sustainable corporate policies and practices, the participation of organisations is unequally distributed across societies. This paper aims to explore the relationship between national cultures, as defined by Hofstede, and organisations voluntarily affiliating with the UNGC.

This study tests the relationship between national culture and firm affiliation with the UNGC using data derived from Hofstede’s works and information available on the UNGC website and other websites and accounting databases, covering 282 firms in 30 countries on 4 continents.

The results indicate that firms in countries with high individualism or high masculinity rankings are more likely to affiliate with the UNGC. In addition, organisations in countries with less uncertainty avoidance, short-term orientation and high restraint are also more likely to affiliate with the UNGC.

The results are interesting for initiatives like the UNGC. The development strategies and democratisation tools developed by this initiative will have to take into account the specific cultural features of different countries.

This study examines the link between vacations, parental leave and voluntary turnover among Canadian organizations in the Information and Communications Technology (ICT) sector.

The empirical analysis is carried out using firm-level data sourced from a survey that was completed by HR managers of 125 ICT firms operating in the province of Quebec (Canada).The organizational voluntary turnover rate was used and was obtained by dividing the number of employees who voluntarily quit an organization within the last year by the total number of its employees. Based on ordinary least squared estimates, results were generated by regressing voluntary turnover rate on vacation and parental leave.

Vacation, operationalized as the average number of annual vacation days, is negatively and significantly associated with the voluntary turnover rate of the ICT organizations surveyed. Parental leave, operationalized as the percentage of salary reimbursed during parental leave, does not significantly reduce voluntary turnover in the ICT organizations surveyed.

In light of the results of this study, if organizations in the ICT sector, in Canada or abroad, desire to reduce voluntary turnover, compensating employees through the use of additional vacation days appears to be a viable approach.

This research constitutes an empirical test of the link between turnover and two compensation practices adopted by firms. To our knowledge, there is no prior scientific evidence on that subject in the Canadian ICT sector.

Based upon social exchange theory, this study investigates the mediating effect of consumers' trust in banking industry frontline employees on two relationships: (1) the relation between consumers' perceptions of frontline employees' empathy and consumers' perceptions of frontline employees' performance, and (2) the relation between consumers' perception of frontline employees' customer orientation and consumers' perceptions of frontline employees' performance.

The authors used a time-lag research design to collect data through online questionnaires distributed in two waves. The sample comprises 375 respondents having experience and interaction with banking frontline employees.

Results confirm the mediating effect of consumers' trust in the banking industry on the relationships between their perceptions of frontline employees' empathy and consumer orientation on the one hand and their perceptions of frontline employees' performance on the other hand.

Results may be helpful to policymakers and managers in the service industries, prompting them to adopt approaches and strategies designed to build strong relationships with consumers, thus increasing consumers' trust and frontline employees' performance.

This study confirms the relevance of social exchange theory in understanding the role of consumers' trust and perceptions of frontline employees' empathy and consumer orientation in understanding their perception of frontline employee performance in the banking industry.

The purpose of this paper is to present an empirical study of the link between psychological contract fulfilment and affective states at work. The paper argues that perceived organizational support is the key attitudinal intervening variable that arises from the cognitive assessment of the exchange relationship between employer and employee and is in turn related to the generation of affective states at work.

The paper tests this assumption using a manager sample of 249 participants and a longitudinal design.

Perceived organizational support mediates the relationship between psychological contract fulfilment and workplace affect.

Affect was not measured in real time, but through self‐reports. Future research could study how and under what conditions psychological contract fulfilment generates perceived organizational support.

One of the few studies that have sought to research the affective dimension of the psychological contract.

Based on the conservation of resources (COR) theory (Hobfoll, 1989, 2002), this study first investigates the direct influence of core self-evaluations (CSEs) on work-to-family (W → F) and family-to-work (F → W) conflicts. Second, it tests the mediating impact of Social support from work and home domains in the associations between CSEs and both directions of work-family conflict. This study finally examines the moderating influence of CSEs in the associations between work and home domain social support and both directions of work-family conflict.

Human resources professionals (629), and engineers (169) employed in Canada completed an online survey. Both directions of work-family conflict were measured as well as CSEs, and work and home domain social support.

Results indicate that higher CSEs are associated with lower W → F and F → W conflicts. They also suggest an indirect association between CSEs and W → F conflict through supervisor support. The indirect association between CSEs and F → W conflict through home domain social support was also supported. Besides, it appears that CSEs moderate the association between home support and F → W conflict.

Our findings underscore the relevance of considering both dispositional and environmental factors together in work-life research. Results question within- vs. cross-domain conceptualizations of work-life spillover. They also indicate how both differential choice and effectiveness operate in conjunction with managing work-life domains.

The research presents a comprehensive model linking work-family conflict, social support and CSEs. It draws from an integrative personality framework (Judge et al., 1998) and COR theory (Hobfoll, 1989) to explore the underlying processes of CSEs, often inferred but not specified or incorporated into work-life research.

In the diffusion of innovation framework, this study identified three distinct segments of golf product consumers using a cluster analysis and explored potential differences between segments on communication behaviours related to innovativeness. Results indicate that the members of each cluster show varying degrees of innovativeness for new golf products. Each cluster also was further distinguished based upon communication behaviours.

This paper offers a set of introductory propositions of associations among organizational culture, firm actions and outcomes, business-to-business (B2B) relationships, and interfirm networks. This paper briefly introduces the eight main papers in this volume and describes the unique and valuable contribution each makes to the business marketing and purchasing literature. Hopefully your reading of this volume will provide the same take-away conclusion as my own: the papers come together to provide rich and provocative propositions and findings about how participants in B2B relationships interact and make sense of worlds.

The purpose of this paper is to investigate the relationship between corporate governance practices or mechanisms and firm value, as measured by accounting and market data.

Partial least square analyses were performed on a sample of 355 observations from 199 Canadian listed companies. The greater variability allowed under the Canadian principles‐based institutional setting than under the rules‐based USA SOX environment is well‐suited for these tests.

Results suggest that some governance practices, namely the percentage of independent directors on the board, the use of stock options and the frequency of board meetings are significantly and negatively related to the firm's net book value or income. However, most individual governance practices appear to have no significant impact on the firms’ market value.

The potential interrelationships between corporate governance practices and contextual variables are not specifically taken into account, except for the firms’ industrial sector. It is also possible that certain governance mechanisms jointly impact firm value.

This study does not support the current emphasis by regulators on governance practices which mainly concern the monitoring function of the board as opposed to its strategic one.

The paper uses Canada as a laboratory where companies are “invited” rather than “required” to follow corporate governance best practices. This greater corporate discretion in the choice of governance practices provides the variability necessary to test the effect of governance on firm value. Furthermore, in the interest of triangulation, a model seldom seen in the governance literature is used to examine the impact of governance mechanisms on firm value and performance, as measured by accounting and market data.